Returns & Exchanges
At Cellar, we strive for the highest quality in every artisanal product we deliver; however, due to the perishable nature of our goods, we offer a 14-day window for returns on non-perishable items and immediate resolutions for damaged food products.
Contact Support
Email our concierge team with your order number and photos of the items you wish to return or report as damaged.
Approval Review
Our quality assurance team will review your request within 24 hours to ensure it meets our food safety and return eligibility standards.
Secure Packaging
Once approved, place the items in their original packaging to ensure they are protected during the transit back to our cellar.
Refund Processing
After we receive and inspect your return, a refund will be issued to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing